Orders, delivery, returns, privacy & accessibility.

Business identity and payment verification

DLTech USA LLC is the contracting entity for approved orders and issues the written quotation, order confirmation, and invoice. DLTech remains the customer’s point of contact throughout fulfillment and after-sales assistance.

Do not make a payment based on website content alone. The approved quotation or invoice identifies the payment method and intended recipient. This website does not accept payment or collect card details.

If you receive unexpected or changed payment instructions, pause and do not pay until DLTech reconfirms them after you start a new request through the website contact form. Treat any payment-instruction change as a new verification event.

Order and payment policy

DLTech USA LLC supplies new technology to business and organizational customers. DLTech issues the quotation and invoice for approved orders and remains the customer’s point of contact for order, delivery, return, refund, defect, and warranty assistance.

Quotation and acceptance

A website inquiry is not an order. An order is accepted only after the customer approves a written quotation or order confirmation and DLTech confirms acceptance. The document identifies the products, quantities, price, currency, tax treatment where applicable, delivery terms, expected timing, payment terms, and relevant restrictions. Availability and timing may change before acceptance.

Substitutions or material changes require customer approval. Typographical errors, manifest pricing errors, unavailable items, prohibited transactions, or requests that cannot lawfully or reasonably be fulfilled may be corrected, declined, or cancelled. If funds were received for a cancelled item, the applicable amount will be refunded.

Payment

Payment method and due date are stated in the quotation or invoice. Approved customers may receive agreed credit terms. When card payment is requested, DLTech may provide a secure Mercury payment link processed by Stripe after written quote acceptance. This website does not collect card details. Any permitted card-related charge will be shown before payment authorization.

Cancellation

Send cancellation requests promptly through the website form. Because products may be ordered for an accepted business requirement, cancellation cannot be guaranteed after DLTech accepts or begins processing the order. DLTech will confirm in writing whether cancellation is possible and whether a previously disclosed, lawful cost applies.

Delivery policy

The approved destination, method, estimated timing, costs, and delivery requirements are stated in the quote or order confirmation. DLTech coordinates delivery to the approved destination and provides available tracking or status information.

Delivery dates are estimates unless expressly stated otherwise in writing. Carrier conditions, customs, inspections, address issues, severe weather, security events, supply changes, or events outside reasonable control may affect timing. Customers must provide an accurate address, authorized recipient, access instructions, and any reasonable import, tax, end-user, or compliance information required for lawful fulfillment.

Inspect delivered packages promptly. Report visible damage, missing packages, or delivery discrepancies to DLTech as soon as reasonably possible and retain packaging and evidence. Risk, title, and import responsibility follow the terms stated in the accepted quotation and applicable law.

Returns, refunds, defects, and warranty

Return process

Contact DLTech through the website form before returning anything. Include the company name, quote or invoice reference, product, serial number when available, and reason. Do not ship a product until DLTech provides written instructions or return authorization.

Eligibility and the request window are stated in the quote, order confirmation, or product documents. Unless defective, damaged, incorrect, or otherwise agreed, an eligible return generally requires the complete product in original condition with packaging, accessories, documents, and serial labels. Configured, customized, special-order, activated, licensed, opened software, final-sale, or disclosed non-returnable items may not be returnable.

Damaged, incorrect, or defective products

Contact DLTech promptly after discovering shipping damage, an incorrect item, missing components, or a suspected defect. Keep the product and packaging and provide photographs or other reasonable information when requested. DLTech will coordinate the next steps directly.

Refunds

Approved refunds are processed after the returned product or claim is received and verified. Refunds use the original payment method where practicable. Bank and card-network processing times may apply. A deduction or non-refundable amount applies only when disclosed before acceptance and permitted by law.

Warranty and disputes

Product-specific warranty coverage is stated in the quote or accompanying documentation. Contact DLTech for warranty assistance or a billing or fulfillment concern. This process does not limit non-waivable rights under applicable law or card-network rules.

Legal and export restrictions

Orders are subject to applicable trade, export-control, sanctions, anti-bribery, and local product restrictions. DLTech may decline, pause, or cancel a request that cannot lawfully be fulfilled or where required customer, destination, or end-use information is not provided. Customers must not purchase products for a prohibited destination, party, or end use.

Privacy policy

DLTech USA LLC is responsible for information submitted through this website. We collect information a visitor chooses to provide—such as name, business email, optional phone, company, and request details—plus limited technical information needed to operate and protect the site.

How information is used

• Respond to inquiries and prepare relevant options or quotations.
• Process and support accepted orders, delivery, returns, warranty, and business records.
• Prevent spam, misuse, fraud, and security incidents.
• Meet legal, tax, accounting, export, and compliance obligations.

DLTech does not sell inquiry information or use it for unrelated advertising. Service providers supporting hosting, form and email delivery, invoicing, payment, or business operations may process information, including in other countries. Card details are collected by the applicable secure Mercury or Stripe service—not by this website.

Information is retained only as reasonably needed for the request, records, security, and legal duties. Reasonable safeguards are used, but no internet service can guarantee absolute security. For an applicable access, correction, or deletion request, use the contact form and write “Privacy” in the message.

Cookies and local storage

The current website does not use advertising pixels or analytics cookies and does not require a cookie banner for optional tracking. If such tools are added later, this policy and any required consent controls must be updated first.

Accessibility statement

DLTech is committed to making this website usable by as many people as possible. It includes semantic headings, labeled fields, field-level errors, visible keyboard focus, a skip link, reduced-motion support, responsive layouts, and correct Hebrew and English direction.

Accessibility is ongoing and limitations may still be found. If you experience difficulty, send a request through the website form and write “Accessibility” in the message. Describe the page, the issue, and the preferred way to receive the information. DLTech will make reasonable efforts to respond and provide an accessible alternative.